Complaint

Complaint Process

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• Operating Procedures : Fraud Complaint Management
•http://helpdesk.ha.or.th/docs/filemanager/202106/532_20210611134807.pdf
• Operating Procedures : Management of complaints and complaints of the institution.
http://helpdesk.ha.or.th/docs/filemanager/202106/487_20210608155741.pdf

• Guidelines for handling complaints/grievances of the institution, Annex 1
Guidelines for handling general complaints of the institution, Annex 2
Guidelines for handling complaints requesting the revocation of quality assurance of medical facilities, Annex 3